Terms and Conditions

ZELECTED FOODS ApS
Faaborgvej 14
DK- 5854 Gislev
+45 65 30 35 94
Email: info@com.zelectedfoods.dk
CVR: 27970990

General terms

Payment: Zelected Foods ApS accepts payment by Dankort/VISA-Dankort, VISA, and Mastercard. Payment will only be charged to your account when the item is shipped. All amounts are in Danish kroner and include VAT. Zelected Foods ApS uses an approved payment server that encrypts all your card details using the SSL (Secure Socket Layer) protocol. This means your information cannot be read by others.

Delivery: Zelected Foods ApS ships on all weekdays. Free shipping is offered on purchases over DKK 499. In most cases, we offer next-day delivery for orders placed before 10:00. You are always guaranteed delivery within 1–3 business days (except in cases of force majeure). We ship with GLS to your nearest GLS parcel shop.

General information about returns/right of withdrawal

If, contrary to expectations, you regret your purchase, you generally have a 14-day right of withdrawal on Danish webshops. This means you can return your purchase at any time within 14 days from the date you notified us that you want to withdraw from your purchase. As a consumer, you are entitled to test your item in the usual way—just as you would in a shop—and still be able to return it. However, foodstuffs (including all Zelected Foods products) are not covered by this right of withdrawal (more on this below).

If you have used your item, you can still withdraw from your purchase. However, with the very important reservation that you are liable for any reduction in the item’s value caused by handling other than what is necessary to test it in the usual way. This means any loss in value will be deducted from the amount we refund to you. The loss in value is based on our specific assessment on a case-by-case basis—whether the item has been reduced in value and, if so, by how much. For foodstuffs, this means the food item may be moved and inspected, and any damage to the packaging does not mean the item cannot be returned, but the costs will be offset. You may unpack the items from the box they are shipped in so they can be physically inspected, but the product itself must NOT be opened. Please note that all products in the foodstuffs/food category have a loss in value of 100%—and you will therefore always be refunded DKK 0 if you return such an item.

You therefore lose your right of withdrawal if you break the seal on goods that, for health protection or hygiene reasons, are not suitable for return. This applies to all Zelected Foods food products.

To exercise your right of withdrawal, you must notify zelectedfoods.dk (see contact details above and return address below) of your decision to withdraw from this agreement in an unambiguous statement (e.g., by email or post).

The withdrawal deadline is met if you send your notice of exercising the right of withdrawal before the withdrawal period has expired. In addition, the item must of course fall within categories covered by the right of withdrawal (more on this below).

Your right of withdrawal runs from the time you receive the item.

You are liable for any reduction in the item’s value if this is due to handling other than what is necessary to determine the item’s nature, characteristics, and the way it works. In other words, you may try the item in the same way as you would in a physical shop, but you must not put it into actual use. If the item has been tested beyond what is described above, we consider it used, which means that if you withdraw from the purchase you will only receive part of the purchase amount back—or none at all—depending on the item’s commercial value. Please note that this does not cover our food products.

Please note:

  • In accordance with the Executive Order on the sale of foodstuffs, no right of withdrawal/return is granted for foodstuffs. Foodstuffs cover all Zelected Foods food products.
  • For all other goods than foodstuffs, a 14-day right of withdrawal applies.
  • The withdrawal period expires 14 days after the day you take physical possession of the goods.
  • You can always cancel the purchase by refusing to accept the item or by delivering it in person to the above address by prior arrangement.

Once the item has been received back and approved, the purchase price will be refunded to your account within a few days. You must cover the return shipping costs yourself.

If you withdraw from your purchase, you will of course get the amount you have paid to us back, provided your item is covered by this right of withdrawal and complies with the return rules. The amount will be transferred back to the card you paid with or to your bank account once we have received the item back and checked that it complies with the withdrawal rules. Your only cost when withdrawing is the postage for sending the item back to us.

Withdrawal form

When you want to return an item, you can choose to use our free standard withdrawal form (click here to download), which makes everything a bit easier. This is not mandatory—you are also welcome to send us a direct email or a physical letter with all relevant information, stating that you wish to exercise your right of withdrawal.

Return to

ZELECTED FOODS ApS
Faaborgvej 14
DK- 5854 Gislev

Always contact us before sending an item back. Please note that we do NOT accept parcels sent cash on delivery.

Complaints

If you have a complaint about a product purchased from our webshop, or about a decision related to it, you can submit a complaint to:

The Danish Competition and Consumer Authority’s Centre for Complaint Resolution
Carl Jacobsens Vej 35,
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint via the European Commission’s online dispute resolution platform. The platform can be found here: http://ec.europa.eu/consumers/odr/ If you submit a complaint there, please provide our email address info@com.zelectedfoods.dk.